Terms and Conditions

Terms and Conditions

Please read these Terms and Conditions (“Terms”) carefully before using the http://casalomaartglass.com website (the “Site”) operated by Casa Loma Art Glass (“we,” “us,” or “our”).

By accessing or using this Site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use our Site.

General

These Terms apply to all visitors, users, and customers of the Site. We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the Site after any changes constitutes acceptance of those changes.

Products and Descriptions

We sell handmade and custom art glass products, including but not limited to decorative panels, stained glass windows, cabinet glass inserts, and decorative art pieces.

Product images are for illustrative purposes only. Each item is individually designed, custom handcrafted and may vary slightly.

Custom orders are made based on customer specifications and may have unique terms (see Section 6).

Pricing and Payment

All prices are listed in USD and are subject to change without notice.

We accept all major credit cards and other payment methods listed at checkout.

Payment must be made in full before orders are processed or shipped.

Shipping and Delivery

Our standard shipping is offered to United States. Please contact us directly for International Shipping.

Estimated delivery times are generally 3-4 weeks, but each project is unique and may require additional time to secure all the required materials, and glass selections.

We are not responsible for delays caused by carriers or events beyond our control.

Returns and Refunds

Customers have 24 hours from the time of the order placement to either cancel for a full refund or to make any changes to their order.

Custom or personalized items are non-refundable unless defective or damaged in transit.

Custom Orders

Custom orders require approval of a design and/or dimensions before production.

A non-refundable deposit may be required.

Turnaround times for custom work vary and will be confirmed before order acceptance.

Intellectual Property

All content on the Site—including images, product descriptions, logos, and designs—is the property of Casa Loma Art Glass and may not be copied, distributed, or used without written permission.

Limitation of Liability

To the maximum extent permitted by law, Casa Loma Art Glass shall not be liable for any indirect, incidental, or consequential damages arising out of the use or inability to use our products or services.

SMS Specific Terms and Conditions

1. SMS Consent Communication
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2. Types of SMS Communications
Appointment reminders
Order verification
Sample image share
Follow-up messages
Billing and payment follow ups
Conversational messages

3. Message Frequency
Example: You may receive up to 5 messages per week related to appointments, order verification, billing, etc.

Message frequency may vary depending on the type of communication. For example, you may receive up to 3 SMS messages per week related to your appointments and billing, etc.

4. Potential Fees
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5. Opt-In Method

You may opt in to receive SMS messages from Casa Loma Art Glass in the following ways:
Fill out “Get a Quote form”
Verbally
After placing an order
You may opt out verbally, by sending a text with “STOP”, or by email

6. Opt-Out Method
Reply “STOP” to any SMS message or contact us directly to unsubscribe.

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7. Help
Reply “HELP” or visit https://casalomaartglass.com/contact-us/ for assistance.

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://casalomaartglass.com/contact-us/

8. Standard Messaging Disclosures

Message and data rates may apply
You can opt out anytime by texting “STOP”
For help, text “HELP” or visit https://casalomaartglass-com.seethewebdev.com/privacy-policy/ and https://casalomaartglass.com/about-us/terms-and-conditions/
Message frequency may vary